Le Bon Ami

Insurance Brokers

o/b MacNeil & MacNeil Ltd.

A Declaration of Client Privacy Rights – Putting the Client First

-        As professional Insurance Brokers, we at Le Bon Ami Insurance Brokers will continue to hold our client’s personal information in strict confidence, and we shall not disclose any such information unless authorized by our clients, required by law to do so or required to do so in conducting negotiations with underwriters or insurers on behalf of the client.  Our Privacy Code builds on this commitment.

Principle #1 Le Bon Ami Insurance Brokers is Accountable

Le Bon Ami Insurance Brokers is accountable for all personal information in its possession or custody, including any personal information disclosed to third parties for processing or other administrative functions.  Le Bon Ami Insurance Brokers has established policies and procedures to comply with this declaration, and has designated a privacy office to be accountable to compliance.

Principle #2 Le Bon Ami Insurance Brokers will Identify Purposes

Le Bon Ami Insurance Brokers will identify the purposes for which it collects personal information, before or when the information is collected.

Principle #3 Le Bon Ami Insurance Brokers will Get The Clients Consent

Le Bon Ami Insurance Brokers will make a reasonable effort to make sure customers understand how their personal information will be used by the brokerage and insurers.  Le Bon Ami Insurance Brokers will obtain consent from its customers before or when it collects or uses the personal information.  A customer’s consent can be expressed, implied, or given through an authorized representative.  A customer can withdraw consent at any time, with certain exceptions.

Principle #4 Le Bon Ami Insurance Brokers Limits The Collection of Personal Information

Le Bon Ami Insurance Brokers limits the amount and type of personal information it collects.  Each broker will collect personal information for the purposes identified to the customer.  Le Bon Ami Insurance Brokers collects personal information using policies and procedures which are fair and lawful.

Principle #5 Le Bon Ami Insurance Brokers Limits the Use, Disclosure and Retention of Personal Information

Le Bon Ami Insurance Brokers will use or disclose personal information only for the reasons it was collected, unless a customer gives consent to use or disclose it for another reason, or it is permitted or required by law.

Under certain exceptional circumstances, Le Bon Ami Insurance Brokers may have a legal duty or right to disclose personal information without the customer’s knowledge or consent to protect the interests of insurers or the public interest.

Le Bon Ami Insurance Brokers will keep personal information only as long as necessary for the identified purposes for which it was collected.

Principle #6 Le Bon Ami Insurance Brokers will Keep Personal Information Accurate

Le Bon Ami Insurance Brokers will keep personal information as accurate, complete and current as necessary for the identified purposes for which it was collected.

Customers may, in writing, challenge the accuracy and completeness of their personal information and request that it be amended as appropriate.

Principle #7 Le Bon Ami Insurance Brokers Safeguards Client Information

Le Bon Ami Insurance Brokers protects personal information with safeguards appropriate to the sensitivity of the information.

Principle #8 Le Bon Ami Insurance Brokers makes its Information Policies Available to its Clients

Le Bon Ami Insurance Brokers is open about the policies and procedures it uses to manage personal information.  Customers have access to information about these policies and procedures.  This information will be made available in a manner that is generally easy to understand.

Principles #9 Le Bon Ami Insurance Brokers makes Personal Information Accessible

When customers make a request in writing, Le Bon Ami Insurance Brokers will within a reasonable time tell them what personal information it has, what it is being used for, and to whom it has been disclosed.

When customers request it in writing, Le Bon Ami Insurance Brokers will give them access to their personal information.  Le Bon Ami Insurance Brokers will respond to the written request in a timely fashion.  In certain situations, however, Le Bon Ami Insurance Brokers may not be able to give customers access to all their personal information.  Le Bon Ami Insurance Brokers will explain the reasons for this lack of access and any recourse the customer may have, except where prohibited by law.

Principle #10 Le Bon Ami Insurance Brokers is Committed to Addressing Client Complaints and Concerns

Customers may challenge Le Bon Ami Insurance Brokers compliance with this declaration.  Le Bon Ami Insurance Brokers has policies and procedures to receive, investigate, and respond to customers’ complaints and questions.  Customers may learn about these policies and procedures by contacting our privacy officer, Don Normandeau at (204) 424-5448 email don@lebonami.ca